Terms and Conditions
We accept all major credit cards including Visa, Master Card, Discover, and American Express, and we also accept Paypal payments. All prices on our site are based on the US dollar, and charged in US dollars. The exact exchange rate that you will pay is determined by the bank that issued your credit card.
Prices may be subject to change without notice. Goods will be ready to ship within the lead time specified.
All lead times correspond to the published lead times on the Dounia Home price list or the product page. The lead times are estimated, and products can occasionally become back-ordered or delayed. Custom projects require 5 weeks or more for completion. Lead times are calculated from the date of the receipt of payment.
Each item has been made by hand. Any natural variations are considered unique and characteristic of the crafting technique utilized in the making of the piece. We are not responsible for variations in the color of items due to individual monitor color settings.
Orders can be rushed for a fee of 20%. Rush orders require pre-approval from Dounia Home as not all items can be rushed. Rush orders typically will reduce lead time in half. Rush orders must be paid in full before production can begin. No cancellations will be accepted on rush orders. Please contact Dounia Home for approval.
Custom Orders All custom orders need to be placed by contacting Dounia Home. Custom orders require a minimum of 6 weeks for production.
We have spent a great amount of time to make our photographs as accurate as possible. From the finishes to the colors of products. Slight variances can sometimes occur between photographic representation and the actual product.
Dounia Home does not offer refunds. Returns will be accepted within 10 business days for company credit or exchange only. Items must be in original unused condition. Items must be returned intact and in original packaging. A 15% restocking fee will be applied for all returned items. There are no returns accepted on sale, clearance or discontinued products or custom orders. These items are considered a final sale. Customer is responsible for all shipping charges incurred. Credits are valid for a period of two years from the date of issuance.
We do not accept any cancellations. We offer exchanges only.
All damage claims must be made in writing within 5 business days of receipt of goods. If damage has occurred in shipping, all packaging must be retained by receiver. Failure to do so may invalidate any claim.
The price of transport is calculated based on the shipping destination of the order and the size and weight of the product. We ship to the shipping address provided by you via USPS. We are not responsible for lost or missing orders due to an incorrect shipping address provided.
For domestic orders, please allow 2-3 business days for processing and 2-7 days for delivery on products listed "In Stock". For "made to order" items please allow 4-6 weeks for production and delivery.
For international orders, please allow 3-4 business days for processing and 5 -14 days for delivery on products listed "In Stock". For "made to order" items please allow 6-8 weeks for production and delivery.
Customs and duties are the responsibility of the receiver.
We cannot be held responsible for delays occurring due to carrier, misstatement of your shipping address, damages that occur during shipment and your destination’s customs.
These delivery times are estimates and not guaranteed by “Dounia Home”.
For any further inquiries please contact us at email@example.com